We need more understanding, not more empathy.

If there is any one secret of success, it lies in the ability to get the other person’s point of view and see things from his angle as well as your own. — Henry Ford

Lightbulb surrounded by black drawn lines indicating an idea. Shown on a yellow background

As an industry of accessibility professionals, we talk a lot about building empathy. The theory being that if people building products, services and experiences truly empathized with people who have disabilities, they’d…